We respect your privacy

• Fountain of Hope is committed to protecting the privacy of our clients and website visitors.
• We abide by the privacy policies stated in the Privacy Act 1988, which outlines how we collect and handle your personal information.
• “Personal information” – refers to information we hold about our clients and visitors.

Collection of personal information

• Fountain of Hope collects personal information from our clients via our website, phone, email and when accessing our face to face services.
• We may receive personal information from referrals from other organisations and/or third parties. In this case, our client information is protected as set out in this Privacy Policy.
• We will collect basic information which our clients provide us in order for us to send information, provide updates and process your service request or booking.
• We may collect additional information, such as: feedback, update your information, respond to promotions, provide banking information, or other communication to Fountain of Hope.

Use of your personal information

• Fountain of Hope may use personal information collected from our clients to provide them with information, provide updates and to offer our support services.
• We may use personal client information to improve our support services to our clients.
• When people visit our website, some of their personal information may be collected to improve our website, such as: browser type, operating system and analysed website visited and may be stored via cookies to improve client experiences by storing details for future use to the website.

Disclosure of your personal information

• Our clients consent to the terms of this Privacy Policy when providing us with personal information.
• We may disclose personal client information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy, and who abide by the privacy act.
• Personal information is only supplied to a third party when it is required for the delivery of our services and consent is obtained from our clients. We will request that the third party follow this Policy regarding collecting our client’s personal information.
• Fountain of Hope may be obliged to disclose personal information of clients in the event of a legal proceeding or in response to a law enforcement agency request, as required by our registering body.
• We may also use your personal information to protect the legal rights, property or safety of Fountain of Hope customers or third parties.

Storing of your personal information

• Fountain of Hope is committed to protecting personal client information provided to us and have appropriate procedures in place with the purpose to prevent unauthorised disclosures of personal information.
• Fountain of Hope stores personal information received by our website, and other methods, such as: email, mail, messages.

Access to your personal information

• Our clients have the right to request their own personal information that we collect in accordance with Privacy Act 1988.
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.